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Technical Infrastructure Status

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RESOLVED
This announcement has been resolved, no further updates are expected.
Scheduled Cloud Maintenance
Dear Customers,

We are writing to inform you of a scheduled maintenance window within our entire cloud infrastructure during the following period:

START: Sunday 19th March 2017 @ 22:00 GMT
END : Monday 20th March 2017 @ 03:00 GMT

During the above maintenance window, we will be updating the cloud platform to provide new features, extra stability and fix various bugs. This is the last version where an offline upgrade is required and as such any subsequent upgrades will be seamless.

All virtual servers on each portion of the cloud network will be powered down, their hypervisors upgraded and all hypervisors rebooted in succession to pick up the new storage software and virtualisation software.

Once the upgrade has been completed, we will start bringing virtual servers back online and validate their integrity via a strict auditing process.

We understand that this process will affect customers services. We have however scheduled this for what we have ascertained is the quietest period on our network.

We would also like to state that the above time period is not the total outage period. We cannot refine an outage period due to the complexity of the works, however we do not estimate services will be impacted for more than an hour. If this is unfortunately the case then we will communicate effectively with customers via email.

If you have any queries regarding the above works, then please do email our 24x7/365 support team via support@clook.net.
Updated by Dan Miller on 3rd Mar 2017 @ 09:24am
Scheduled Cloud Maintenance
This is a final reminder that the works announced recently will still commence on Sunday 19th March as planned.

The original announcement can be viewed at https://status.clook.net/view:3246:scheduled-cloud-maintenance

If you have any concerns or queries, please do contact our 24/7/365 helpdesk as normal.
Updated by Dan Miller on 15th Mar 2017 @ 13:00pm
Scheduled Cloud Maintenance
Please note that the scheduled maintenance will be starting shortly. This announcement will be updated when the work is complete.

The original announcement can be viewed at https://status.clook.net/view:3246:scheduled-cloud-maintenance.

If you have any queries regarding the above works, then please email our 24x7/365 support team via support@clook.net.
Updated by Simon Pendlebury on 19th Mar 2017 @ 21:49pm
Scheduled Cloud Maintenance
As an update, the maintenance is going smoothly and to plan. There was a small delay as one of the machines didn't come back up cleanly but as we are on site this was dealt with swiftly.
Updated by Chris J. on 20th Mar 2017 @ 00:17am
Scheduled Cloud Maintenance
Cloud servers are now being booted back up. Each hypervisor is being done in turn so will take a little while longer for all servers to boot.
Updated by Chris J. on 20th Mar 2017 @ 00:30am