High Load (rs13.uk-noc.com)
This server is currently experiencing a high load which may be causing some issues with stability and access. The matter is currently under investigation and further information will follow as it becomes available.
Updated by Ben H. on 12th Nov 2021 @ 09:10am

High Load (rs13.uk-noc.com)
The server is being rebooted to perform an urgent maintenance check.
Updated by Carl G-M. on 12th Nov 2021 @ 09:25am

High Load (rs13.uk-noc.com)
Unfortunately the server has experienced a file system issue, we are working on resolving this asap and will keep you updated.
Updated by Carl G-M. on 12th Nov 2021 @ 09:38am

High Load (rs13.uk-noc.com)
We have been unable to repair the file system and are proceeding with some hardware replacements and doing a new OS install and backup restore. We will provide further updates once the backup restore has begun.
Updated by Carl G-M. on 12th Nov 2021 @ 10:30am

High Load (rs13.uk-noc.com)
Provisioning is complete and the restore from backups is now underway.
Updated by Ben H. on 12th Nov 2021 @ 11:36am

High Load (rs13.uk-noc.com)
All system data is now restored and user accounts are being worked through. The first stage will restore all user settings and databases after which the second phase will restore all home directory data and email. It is difficult to estimate the time this will take but it should be 1-3 hours. This announcement will be updated in 30 minutes from now with a progress update.
Updated by Ben H. on 12th Nov 2021 @ 12:12pm

High Load (rs13.uk-noc.com)
User settings and databases are now restored and each user is being cycled through to restore home directory data and email. This is proceeding with accounts in alphabetical order, and is still on users starting with the letter A. As this part of the restore completes for each user, websites should start showing back online.
Updated by Ben H. on 12th Nov 2021 @ 12:59pm

High Load (rs13.uk-noc.com)
The restore is still in progress. Approximately 45% of user data is now restored.
Updated by Ben H. on 12th Nov 2021 @ 14:13pm

High Load (rs13.uk-noc.com)
Approximately 55% of user data is now restored. Sites for accounts with names starting A to M should mostly be back online.
Updated by Ben H. on 12th Nov 2021 @ 14:49pm

High Load (rs13.uk-noc.com)
Approximately 75% of user data is now restored.
Updated by Ben H. on 12th Nov 2021 @ 15:29pm

High Load (rs13.uk-noc.com)
All work to restore data from backups is now complete with user websites showing back online from the point that user data was restored. Please check through and let us know if you notice any issues where will be able to assist. Our helpdesk can be accessed via the client area at https://my.clook.net/clients/ A full RFO of todays events will follow within a few days.
Updated by Chris James on 12th Nov 2021 @ 15:46pm

High Load (rs13.uk-noc.com)
Data is now fully restored and all sites should be back online. Incoming mail has been queued at the mail cluster while the server was offline, and should now start coming through shortly.
Updated by Ben H. on 12th Nov 2021 @ 15:47pm