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Technical Infrastructure Status

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RESOLVED
This announcement has been resolved, no further updates are expected.
Network Infrastructure - Firmware Upgrades 26/07/21
Work Description: Firmware upgrade on our core routing infrastructure
Maintenance Window: 26/07/21 7:00pm-11:59pm (5 Hours)
Downtime: None Expected
Due to some stability issues affecting our core routers we are scheduling a maintenance window to update the firmware. This will resolve an operating system bug that has been identified by the equipment vendor and caused the problems today.
No downtime is expected for clients due to the redundant pair or routers but clients should consider the above period AT-RISK. Another email will be sent shortly before the work starts and when complete.
Updated by Anthony German on 23rd Jul 2021 @ 21:56pm
Network Infrastructure - Firmware Upgrades 26/07/21
This is confirmation that work will begin promptly at 19:00.
Updated by Anthony German on 26th Jul 2021 @ 18:45pm
Network Infrastructure - Firmware Upgrades 26/07/21
Updates are now commencing, we will update you once they have been completed.
Updated by Anthony German on 26th Jul 2021 @ 19:00pm
Network Infrastructure - Firmware Upgrades 26/07/21
Please be advised that there was some service disruption, service have now been restored and we are continuing to investigate.
Updated by Anthony German on 26th Jul 2021 @ 20:55pm
Network Infrastructure - Firmware Upgrades 26/07/21
Updates to the router firmware have now been completed successfully. Thank you for your patience during the maintenance window. If you experience any issues following the updates, please let us know by opening a ticket with our support team.
Updated by Anthony German on 26th Jul 2021 @ 23:53pm