Clook Status - Server migration (hince)

RESOLVED
This announcement has been resolved, no further updates are expected.

Affected Servers

email01

Server migration (hince)
This email is to provide notice of maintenance of the server your account is currently hosted on. Following on from the recent upgrades to package resources we would like to move accounts to newer, more powerful hardware. We will be migrating your account on 14th July 2021. What does the work involve? We will take care of all of the migration work. This involves copying all aspects of your account to the new server which retains all data, databases, emails, settings and everything else done within cPanel. Will there be any downtime? All data will be migrated while websites and services remain online. Once the first sync has completed we will do a (much quicker) second copy to sync any changed or new files. Following this there will be a period of downtime of up to 60 seconds while we implement some firewall rules to forward all traffic to the new hardware. Do I need to do anything? You may need to make some settings changes if either of the two criteria apply to you: 1. If your domain name IS NOT set to our nameservers as detailed in your welcome email, you will need to change the IP address that your domain points to at your DNS provider after the migration. We will be installing traffic forwarding so everything will continue working on the old IP address for some months and we will contact you if your DNS hasn't updated after this time. If you are unsure whether this applies to you, it most likely does not. 2. If you know that your website does not work on PHP 7, you should set your account to use an older PHP version before the migration. Our newer servers have PHP 7.4 as the default version which most websites will work on, however, if you know that your website won't work, set an older version now to avoid any issues. A guide on this can be seen here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/ Do not worry if you're unsure if either of the above apply to you. In the event that a setting needs changing we will be on hand after the migration to assist. What happens now? We will send another email three days before the work and immediately before the work starts. When complete a final email will be sent.
Updated by Chris James on 9th Jul 2021 @ 11:06am

Server migration (hince)

This email is to provide notice of maintenance of the server your account is currently hosted on. Following on from the recent upgrades to package resources we would like to move accounts to newer, more powerful hardware.

We will be migrating your account on 14th July 2021.

** What does the work involve?

We will take care of all of the migration work. This involves copying all aspects of your account to the new server which retains all data, databases, emails, settings and everything else done within cPanel.

** Will there be any downtime?

All data will be migrated while websites and services remain online. Once the first sync has completed we will do a (much quicker) second copy to sync any changed or new files. Following this there will be a period of downtime of up to 60 seconds while we implement some firewall rules to forward all traffic to the new hardware.

** Do I need to do anything?

You may need to make some settings changes if either of the two criteria apply to you:

1. If your domain name IS NOT set to our nameservers as detailed in your welcome email, you will need to change the IP address that your domain points to at your DNS provider after the migration. We will be installing traffic forwarding so everything will continue working on the old IP address for some months and we will contact you if your DNS hasn't updated after this time. If you are unsure whether this applies to you, it most likely does not.

2. If you know that your website does not work on PHP 7, you should set your account to use an older PHP version before the migration. Our newer servers have PHP 7.4 as the default version which most websites will work on, however, if you know that your website won't work, set an older version now to avoid any issues. A guide on this can be seen here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/

Do not worry if you're unsure if either of the above apply to you. In the event that a setting needs changing we will be on hand after the migration to assist.

** What happens now?

We will send another email three days before the work and immediately before the work starts. When complete a final email will be sent.

Updated by Chris James on 9th Jul 2021 @ 11:06am

Server migration (hince)
This is a reminder that this server (Hince) is still scheduled to be migrated on 14th July 2021. We will update this announcement just before starting the work and when it is complete.
Updated by Chris James on 11th Jul 2021 @ 08:54am

Server migration (hince)
This work will be starting shortly. All data will be migrated throughout today while services remain online with a second sync done later to copy any changed data before forwarding all traffic to the new server.
Updated by Carl Lipthorpe on 14th Jul 2021 @ 08:56am

Server migration (hince)
The work to migrate all accounts from hince to the new server is complete with all websites and services now live. We have applied some firewall rules to forward traffic to the new IP addresses to minimise disruption while global DNS servers update which will remain in place until the end of the year. If your domain is set to our nameservers as most are, all traffic should land at the new server automatically without us needing to forward it within 24 hours. PHP errors If you see any PHP errors on your website, this may be due to it not being compatible with PHP v7.4 which is the default version on the new server. You can set your website to use an older version by following the guide here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/ Third party nameservers If your domain name IS NOT set to our nameservers and instead uses third party nameservers such as Cloudflare you will need to change the IP address that your domain points to at your DNS provider. A guide on finding out your new IP address can be seen here: https://kb.clook.net/article/how-do-i-find-my-account-ip-address/ ** Email connections If your email client is showing an error when connecting to email services (POP, IMAP, SMTP) please try restarting the email software to force a reconnect. If you have any questions or issues we'll be happy to help - please open a Support Ticket to get in touch ( https://kb.clook.net/article/how-to-open-a-ticket/ ).
Updated by Carl Lipthorpe on 14th Jul 2021 @ 10:20am

Server migration (hince)

The work to migrate all accounts from hince to the new server is complete with all websites and services now live.

We have applied some firewall rules to forward traffic to the new IP addresses to minimise disruption while global DNS servers update which will remain in place until the end of the year. If your domain is set to our nameservers as most are, all traffic should land at the new server automatically without us needing to forward it within 24 hours.

** PHP errors

If you see any PHP errors on your website, this may be due to it not being compatible with PHP v7.4 which is the default version on the new server. You can set your website to use an older version by following the guide here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/

** Third party nameservers

If your domain name IS NOT set to our nameservers and instead uses third party nameservers such as Cloudflare you will need to change the IP address that your domain points to at your DNS provider. A guide on finding out your new IP address can be seen here: https://kb.clook.net/article/how-do-i-find-my-account-ip-address/

** Email connections

If your email client is showing an error when connecting to email services (POP, IMAP, SMTP) please try restarting the email software to force a reconnect.

If you have any questions or issues we'll be happy to help - please open a Support Ticket to get in touch ( https://kb.clook.net/article/how-to-open-a-ticket/ ).

Updated by Carl Lipthorpe on 14th Jul 2021 @ 10:20am

03300 885 250

Technical Infrastructure Status

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Affected Servers

03300 885 250