03300 885 250

Technical Infrastructure Status

We believe in full transparency, everything you see here is 100% live.
RESOLVED
This announcement has been resolved, no further updates are expected.
Cloud Maintenance Notification - 30/06/21
This is a reminder that maintenance is still scheduled for 30/06.21 as per the below. if you have any issues relating to this work please raise this in a ticket.

----------------------------------------------------------------------------------------

Type of Maintenance: Planned
Date: 30th June 2021
Time: 20:00
Notication Type: At Risk
Duration: 12 hours
Action Required: None
Downtime: None expected
Detail:

This email is to provide notice of an at risk period of maintenance to key elements of our underlying cloud infrastructure. As part of our commitment to proactive maintenance, the following components will be upgraded:
Hypervisors
Distributed Storage System

The upgrade will take place on 30th June 2021 and will begin promptly at 20:00.

During our testing of this upgrade, there was no service disruption. While we do not anticipate any service disruption during this maintenance, we still wanted to notify you of this at risk period, because as with most upgrades of this nature there is a potential for service disruption.

There is no action required on your part, as referenced earlier, we do not expect the upgrade will be service disrupting. If you do notice any issues during the maintenance window, please let us know and we will investigate this for you.

We will send another email three days before the maintenance work and immediately before the work starts. Once completed, a final email will be sent to confirm this.

In the interim, if you have any issues relating to this work please raise this in a ticket.
Updated by Anthony German on 27th Jun 2021 @ 10:36am
Cloud Maintenance Notification - 30/06/21
Maintenance will be commencing shortly after 20:00.
Updated by Anthony German on 30th Jun 2021 @ 19:58pm
Cloud Maintenance Notification - 30/06/21
Maintenance is still in progress.

In order to complete the remainder of the maintenance work we will need to extend the window by approximately 30 minutes.

Work should be concluded by 08:30. We will update you once the maintenance has been completed.
Updated by Anthony German on 1st Jul 2021 @ 07:09am
Cloud Maintenance Notification - 30/06/21
Thank you for your patience. Maintenance has been successfully completed within the initially agreed window.
Updated by Anthony German on 1st Jul 2021 @ 07:58am