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Technical Infrastructure Status

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This relates to upcoming maintenance work that has not yet begun.
Server migration
This email is to provide notice of maintenance of the server your account is currently hosted on.  Following on from the recent upgrades to package resources we would like to move accounts to newer, more powerful hardware.

We will be migrating your account on 2nd July 2021.

** What does the work involve?

We will take care of all of the migration work.  This involves copying all aspects of your account to the new server which retains all data, databases, emails, settings and everything else done within cPanel.

** Will there be any downtime?

All data will be migrated while websites and services remain online.  At the very end of the work we will need to disable services on the server for a short period of time (under 30 mins) while we do a resync of data to re-copy anything changed during the first copy. The service impacting work will take place during the evening.

** Do I need to do anything?

You may need to make some settings changes if either of the two criteria apply to you:

1. If your domain name IS NOT set to our nameservers as detailed in your welcome email, you will need to change the IP address that your domain points to at your DNS provider after the migration.  We will be installing traffic forwarding so everything will continue working on the old IP address for some months and we will contact you if your DNS hasn't updated after this time.  If you are unsure whether this applies to you, it most likely does not apply.

2. If you know that your website does not work on PHP 7, you should set your account to use an older PHP version before the migration.  Our newer servers have PHP 7.4 as the default version which most websites will work on, however, if you know that your website won't work, set an older version now to avoid any issues.  A guide on this can be seen here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/

Do not worry if you're unsure if either of the above apply to you.  In the event that a setting needs changing we will be on hand after the migration to assist.

** What happens now?

We will send another email three days before the work and immediately before the work starts.  When complete a final email will be sent.
Updated by Chris James on 6th Jun 2021 @ 10:52am