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Technical Infrastructure Status

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RESOLVED
This announcement has been resolved, no further updates are expected.
Server migration
This email is to provide notice of maintenance of the server your account is currently hosted on.  Following on from the recent upgrades to package resources we would like to move accounts to newer, more powerful hardware.

We will be migrating your account on 30th June 2021.


** What does the work involve?

We will take care of all of the migration work.  This involves copying all aspects of your account to the new server which retains all data, databases, emails, settings and everything else done within cPanel.

** Will there be any downtime?

All data will be migrated while websites and services remain online.  At the very end of the work we will need to disable services on the server for a short period of time (under 30 mins) while we do a resync of data to re-copy anything changed during the first copy. The service impacting work will take place during the evening.

** Do I need to do anything?

You may need to make some settings changes if either of the two criteria apply to you:

1. If your domain name IS NOT set to our nameservers as detailed in your welcome email, you will need to change the IP address that your domain points to at your DNS provider after the migration.  We will be installing traffic forwarding so everything will continue working on the old IP address for some months and we will contact you if your DNS hasn't updated after this time.  If you are unsure whether this applies to you, it most likely does not apply.

2. If you know that your website does not work on PHP 7, you should set your account to use an older PHP version before the migration.  Our newer servers have PHP 7.4 as the default version which most websites will work on, however, if you know that your website won't work, set an older version now to avoid any issues.  A guide on this can be seen here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/

Do not worry if you're unsure if either of the above apply to you.  In the event that a setting needs changing we will be on hand after the migration to assist.

** What happens now?

We will send another email three days before the work and immediately before the work starts.  When complete a final email will be sent.
Updated by Chris James on 6th Jun 2021 @ 10:52am
Server migration
This is a reminder that this server (Navarro) is still scheduled to be migrated on 30th June 2021. We will update this announcement just before starting the work and when it is complete.
Updated by Chris James on 28th Jun 2021 @ 10:34am
Server migration
This work will be starting shortly. All data will be migrated throughout today while services remain online with a second sync done later to copy any changed data before forwarding all traffic to the new server.
Updated by Carl Lipthorpe on 30th Jun 2021 @ 09:26am
Server migration
The work to migrate all accounts from navarro to the new server is complete with all websites and services now live.

We have applied some firewall rules to forward traffic to the new IP addresses to minimise disruption while global DNS servers update which will remain in place until the end of the year. If your domain is set to our nameservers as most are, all traffic should land at the new server automatically without us needing to forward it within 24 hours.

** PHP errors

If you see any PHP errors on your website, this may be due to it not being compatible with PHP v7.4 which is the default version on the new server. You can set your website to use an older version by following the guide here: https://kb.clook.net/article/how-to-set-php-version-for-a-domain-in-a-cpanel-account/

** Third party nameservers

If your domain name IS NOT set to our nameservers and instead uses third party nameservers such as Cloudflare you will need to change the IP address that your domain points to at your DNS provider. A guide on finding out your new IP address can be seen here: https://kb.clook.net/article/how-do-i-find-my-account-ip-address/

If you have any questions or issues we'll be happy to help - please open a Support Ticket to get in touch ( https://kb.clook.net/article/how-to-open-a-ticket/ ).
Updated by Carl Lipthorpe on 30th Jun 2021 @ 12:36pm