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Technical Infrastructure Status

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RESOLVED
This announcement has been resolved, no further updates are expected.
Server Offline (kravitz)
This server is currently offline and is under investigation.

Further information will follow as it becomes available.
Updated by Carl G-M. on 12th May 2020 @ 08:48am
Server Offline (kravitz)
We are investigating a hardware fault on this server and hope to have more information shortly.
Updated by Carl G-M. on 12th May 2020 @ 08:57am
Server Offline (kravitz)
The server is currently having a file system check.
Updated by Carl G-M. on 12th May 2020 @ 09:03am
Server Offline (kravitz)
Unfortunately there is file system corruption that so far we've not been able to repair, we are continuing to investigate this. We are working on provisioning new server hardware and restoring from the most recent backup.
Updated by Carl G-M. on 12th May 2020 @ 09:53am
Server Offline (kravitz)
Sorry for the lack of updates. Just wanted to confirm we are progressing through the account restores, while still working on the older hardware to recover anything we can.
Updated by Carl G-M. on 12th May 2020 @ 13:07pm
Server Offline (kravitz)
We are making good progress on restoring the accounts and server data to the new server and we expect to be done within the next few hours. However, we have been unable to recover any newer data from the server but we continue to investigate the options with regards to this.
Updated by Carl G-M. on 12th May 2020 @ 17:23pm
Server Offline (kravitz)
Just an update, all accounts are now restored and all services should be working as expected.

If you have any outstanding issues, please open a support ticket.
Updated by Carl G-M. on 12th May 2020 @ 23:33pm