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Technical Infrastructure Status

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This announcement has been resolved, no further updates are expected.
Cloud Network Connectivity
We are currently seeing an issue that is affecting connectivity to the cloud network from some locations. You may currently be unable to ping or connect to your cloud server - this is being looked into urgently and updates will be posted here when available.
Updated by Sam Pizzey on 18th Dec 2019 @ 23:49pm
Cloud Network Connectivity
As of 10 minutes or so ago full connectivity has been restored and we are looking further into the root cause to investigate ways that this can be avoided in future - apologies for any inconvenience caused here this evening. If you are still seeing any problems connecting to your server this is likely to be unrelated to this evenings network problem, and you should open a ticket with support so we can look into this for you.
Updated by Sam Pizzey on 19th Dec 2019 @ 00:25am