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Technical Infrastructure Status

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RESOLVED
This announcement has been resolved, no further updates are expected.
Server Offline (francis.clook.net)
This server is currently offline and is under investigation.

Further information will follow as it becomes available.
Updated by Krut N on 20th Sep 2019 @ 06:45am
Server Offline (francis.clook.net)
The server has experienced serious file system corruption, we are working on restoring the service as soon as possible. We will provide an update on this asap.
Updated by Carl G-M. on 20th Sep 2019 @ 07:08am
Server Offline (francis.clook.net)
Just an update, we are progressing through this restore and hope to have an ETA on this shortly.
Updated by Carl G-M. on 20th Sep 2019 @ 08:27am
Server Offline (francis.clook.net)
We expect this to be resolved within the next few hours. We will provide further updates as we progress further through the restoration of the accounts.
Updated by Carl G-M. on 20th Sep 2019 @ 08:41am
Server Offline (francis.clook.net)
Accounts are currently being restore and normal service should be resumed within the next few hours.
Updated by Arran Short on 20th Sep 2019 @ 09:35am
Server Offline (francis.clook.net)
Server account restoration is currently at about 80%

Thank you for your patience while we are working on this issue.
Updated by Arran Short on 20th Sep 2019 @ 11:22am
Server Offline (francis.clook.net)
The restoration of all accounts was completed at around 12:10, all sites and services should be back up and running. Please open a support ticket if you are still experiencing any issues.
Updated by Carl G-M. on 20th Sep 2019 @ 13:38pm