03300 885 250

Technical Infrastructure Status

We believe in full transparency, everything you see here is 100% live.
RESOLVED
This announcement has been resolved, no further updates are expected.
Server Offline (hince)
This server is currently offline and is under investigation.

Further information will follow as it becomes available.
Updated by Arran Short on 15th Aug 2019 @ 14:21pm
Server Offline (hince)
We have identified the cause of the issue with the server booting and are working to resolve it as soon as possible.
Updated by James Scott on 15th Aug 2019 @ 15:05pm
Server Offline (hince)
Hince is currently undergoing repairs to restore service. If this isn't successful, we are concurrently working on provisioning a new server, ready to restore Hince from the latest backups in order to ensure Hince is online as soon as possible. We will keep this page updated with the latest status.
Updated by Arran Short on 15th Aug 2019 @ 16:33pm
Server Offline (hince)
Unfortunately the repaire hasn't been successful due to hardware failure.

We're still working on provisioning a new server and we will continue to update as data is restored.
Updated by Arran Short on 15th Aug 2019 @ 18:01pm
Server Offline (hince)
Provisioning is still ongoing and we're working as a priority to restore service.
Updated by Arran Short on 15th Aug 2019 @ 19:46pm
Server Offline (hince)
Accounts are in the process of being restored and are coming online as the restore queue is processed. We will update further once all accounts have been restored.
Updated by Sam Pizzey on 15th Aug 2019 @ 21:54pm
Server Offline (hince)
Account restores are around 70% complete with each website coming back online as the work progresses.
Updated by Chris James on 15th Aug 2019 @ 23:05pm
Server Offline (hince)
All account restores are now complete with all websites and services back online. Apologies to all affected by this hardware failure.
Updated by Chris James on 16th Aug 2019 @ 00:40am