Outgoing Mail Issues
We're currently aware of an issue with the filtering on outgoing mail from our servers which is causing large amounts of sent mail to be rejected. We're currently working on it and will update this announcement once the issue has been resolved. Apologies for the inconvenience.
Updated by Ben H. on 7th May 2019 @ 15:31pm

Outgoing Mail Issues
We are still working on mitigating the number of emails being rejected by the outgoing spam filter, the issue is still ongoing and we will provide further updates through this announcement. Apologies for the inconvenience caused.
Updated by Phillip Backhouse on 7th May 2019 @ 16:39pm

Outgoing Mail Issues
The mitigation for this issue was rolled out to all shared/reseller servers and seems to have been adopted well. We are still monitoring the issue and working on a more permanent fix. If you continue to receive bounceback emails when sending mail please open a support ticket via the client portal.
Updated by James Scott on 7th May 2019 @ 18:21pm

Outgoing Mail Issues
To update this, we've noticed a vast decrease in bounceback emails. We will continue to monitor this throughout the night and update this announcement tomorrow morning. Thank you for your ongoing patience during this incident. If you continue to receive bounceback emails when sending mail please open a support ticket via the client portal.
Updated by James Scott on 7th May 2019 @ 20:19pm

Outgoing Mail Issues
Just a quick update, this should now be back to normal. We are monitoring this closely, if you have any issues continuing past this time, please open a support ticket.
Updated by Carl G-M. on 8th May 2019 @ 09:10am