03300 885 250

Technical Infrastructure Status

We believe in full transparency, everything you see here is 100% live.
RESOLVED
This announcement has been resolved, no further updates are expected.
Server hardware migration - 14/06/2016 (squire)
We are planning to migrate all of the data from this server to a newer, more powerful machine this week.
This work is scheduled for Tuesday 14th June, 2016 starting from approx. 10:00 GMT.

The migration process involves synchronising all of the data to the new machine whilst everything remains online. After the first initial sync, we will perform a much quicker synchronise to locate any file changes that may have occurred between syncs.

Once we are satisfied everything is in place, we will remove the IP addresses from the old server and bring them up on the new hardware.

All files, databases, email accounts, user accounts and IP addresses will remain the same. Clients do not need to make any changes or prepare for this work, aside from a small amount of service disruption. However, customers should be aware that the new server will have a newer operating system loaded and possibly newer versions of things like PHP and MySQL (differences will be only in minor versions).

The total downtime should not exceed more than 5 - 10 minutes whilst we bring the IP addresses up on the new hardware.

We will keep customers updated of progress in this announcement and on Twitter.

A web accessible version of the announcement can be found at https://status.clook.net
Updated by Chris Yates on 13th Jun 2016 @ 15:14pm
Server hardware migration - 14/06/2016 (squire)
This is now in progress
Updated by Chris Yates on 14th Jun 2016 @ 11:25am
Server hardware migration - 14/06/2016 (squire)
This is now all complete.
Updated by Chris Yates on 14th Jun 2016 @ 16:24pm